Customer Service Representative

A leading water technology company is seeking a Customer Service Representative in Appleton, WI to support service scheduling and customer interactions in a retail environment. This is a full-time, onsite position. 

This role is responsible for delivering exceptional customer service through inbound and outbound communication, supporting showroom visitors, scheduling appointments, and maintaining accurate data in the CRM system. 

Responsibilities: 

-Respond to inbound calls and schedule service or sales appointments 

-Welcome and assist walk-in showroom customers 

-Update customer records and visit notes in the CRM system 

-Follow up with customers post-service or consultation 

-Process purchase and sales orders for showroom pickup or mail delivery 

-Coordinate salt ordering and schedule deliveries 

-Make outbound calls for service reminders and follow-ups 

-Assist with product questions and test water samples in the showroom 

-Help manage inventory and attend team meetings 

-Operate a forklift to load salt for customers 

-Support events and maintain a clean, organized showroom space 

Qualifications: 

-High School Diploma  

-1+ year of Customer Service or related experience  

-Excellent communication skills  

-Proficiency with MS Office Suite 

Compensation & Benefits: 

This full-time opportunity offers a competitive hourly wage between $21–$22 per hour, based on experience, plus other amazing benefits and perks. Benefits include medical, dental, and life insurance, a retirement savings plan, disability coverage, tuition assistance, and more. 

How To Apply

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