Account Manager

Position Overview:

A records management, storage and workplace solutions company is seeking an Account Manager for hire in their Northeast or Mid-Atlantic region. This position manages client relationships while driving growth through upselling and cross-selling of the company’s workplace solutions. It’s a combination of client service with strategic sales, ensuring smooth onboarding, consistent support, and ongoing alignment with client needs. This role is perfect for someone who’s a natural relationship builder and isn’t afraid to pick up the phone and call potential and current clients.

This is a remote role with travel across the Northeast and Mid-Atlantic regions for client site visits.

Responsibilities:

-Serve as the primary point of contact for clients, building strong relationships and ensure a high level of customer satisfaction.

-Proactively identify opportunities to upsell and cross-sell additional services, including storage solutions and workplace support offerings.

-Support renewals, contract negotiations, and expansion opportunities within existing accounts.

-Develop a deep understanding of client needs and business goals to recommend tailored service solutions that drive value.

-Manage client onboarding and oversee smooth implementation of services, ensuring alignment with contract terms and timelines.

-Collaborate with the Operations and Customer Service teams to resolve any issues quickly and maintain a positive client experience.

-Stay current on industry trends and competitive offerings to better position the company’s services and highlight differentiators

Maintain accurate CRM records, pipeline activity, and client communications to support account strategy and forecasting.

Qualifications:

-3+ years of experience selling workplace solutions of any kind.

-Fantastic relationship building and communication skills; not afraid to pick up the phone and reach out to potential clients.  

-Proficient in CRM software and Microsoft Office (Word, excel, PowerPoint, Outlook).

-Ability to travel across the Northeast and Mid-Atlantic regions.  

Compensation & Benefits

This full-time opportunity offers a competitive annual salary between $57,000 to $68,000, based on experience, plus other amazing benefits and perks. Benefits include health, dental, vision, 401(k) retirement plan, generous PTO and more.

How To Apply

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