If you’re not receiving confirmation emails or other important messages from GloballyHired (or other platforms), the issue is often related to your company’s email settings. This FAQ explains common reasons why emails may not reach your inbox, how to fix your email configuration, and provides troubleshooting tips.

Your website host needs to have the proper setup in place to ensure emails are received from major providers like Gmail, Outlook, and AWS. This configuration is essential not only for receiving emails but also for sending them reliably. Without the correct settings, important messages might not reach your inbox, or they may end up in spam folders.

By following the steps outlined here, you can ensure that your company receives crucial communications, avoids missing business opportunities, and maintains reliable email functionality. We’ve also included resources and tools to help you identify and resolve any email delivery issues quickly.

Steps to Ensure Email Functionality:

Check Your MX, SPF, DMARC, and DKIM Records:
These are critical records for email authentication. Without them, emails may not be delivered, or they could end up in spam folders.

• MX (Mail Exchange) records:
  If your domain does not have MX records set up, you will not be able to receive emails from providers like Gmail, Outlook, or AWS.
• SPF (Sender Policy Framework) record:
  If an SPF record is missing, emails may be received but will likely end up in spam.
• DKIM (DomainKeys Identified Mail) & DMARC (Domain-based Message Authentication, Reporting & Conformance) records:
  Without these records, emails sent from your domain may be treated as spam or blacklisted by major providers like Gmail and Outlook.

Need to Check If Your Email Is Set Up Correctly?

We recommend using a free tool like MXToolbox to verify that your email domain is correctly configured. This tool allows you to easily test if your MX, SPF, DMARC, and DKIM records are in place and working as required.

By ensuring these settings are properly configured, you’ll prevent important emails from GloballyHired, including account confirmations, from being missed or sent to spam.

What Should I Do If I Still Don’t Receive Emails?

If you’re still not receiving emails from GloballyHired, it’s likely due to misconfigured MX, SPF, DMARC, or DKIM records. If your company has migrated web hosts, these records may not have transferred properly, which can affect your ability to send and receive emails.

Correctly setting up these records is essential for ensuring reliable communication and preventing missed business opportunities. Without them, important emails may be lost or marked as spam, impacting your ability to stay connected with clients, partners, and platforms like GloballyHired.

Make sure your email provider has these records properly configured to avoid any interruptions. If you need further assistance, don’t hesitate to reach out to our support team—we’re here to help!

Helpful Resources for Troubleshooting Email Setup Issues

If you’re experiencing email issues and want to troubleshoot, here are some useful resources and tips to help you get everything configured correctly:

• MXToolbox (Free Tool):
  Test your domain’s email setup and verify that your MX, SPF, DMARC, and DKIM records are correctly configured. Visit MXToolbox to get started.
• Google Workspace Help:
  For troubleshooting with Gmail or Google Workspace, refer to Google’s Email Help Center for step-by-step guidance on configuring email records and troubleshooting delivery issues.
• Microsoft Outlook Email Configuration Guide:
  For assistance with Outlook, you can visit Microsoft’s Email Help to ensure your domain’s records are set up correctly for email delivery.
• Amazon Web Services (AWS) SES Email Setup:
  If you’re using AWS for email services, AWS has detailed instructions on how to properly configure your domain for email sending and receiving. Visit the AWS SES Documentation to learn more.

Troubleshooting Tips

• Double-check your DNS settings: Make sure that your DNS settings include properly formatted MX, SPF, DMARC, and DKIM records.
• Check spam filters: Ensure emails from GloballyHired aren’t being mistakenly flagged as spam by your filters.
• Use a different email client temporarily: Try setting up your email on another client (e.g., Thunderbird) to see if the issue persists. This can help rule out client-specific issues.
• Contact your email hosting provider: If you’re unsure about configuring DNS records, your provider’s support team can often help set this up correctly.

Following these steps should help resolve most issues with receiving emails from GloballyHired and other platforms. If problems persist, feel free to reach out to our support team for more guidance. We’re committed to ensuring your communication with GloballyHired is seamless.